Refund Policy

Each of our exquisite designs is meticulously crafted with the utmost care to deliver the highest quality in floral arrangements. Please be aware that all flower purchases are considered final, as our products are perishable and susceptible to various environmental factors such as temperature, moisture, and light. If, by any chance, your product arrives damaged, kindly reach out to our shop within 3 hours of receiving it and provide a photo of the item via text. We will make every effort to assist you in finding a satisfactory resolution, but it’s crucial that recipients adhere to the care instructions to ensure the longest possible lifespan for our products.

We are dedicated to delivering your arrangement punctually, in the freshest and most beautiful condition possible. However, due to the natural variation in flowers, seasonal availability, and regional differences, occasional substitutions of equal or superior value may be necessary. Rest assured, we will strive to preserve the overall appearance and essence of the arrangement, considering factors like shape, size, style, and color combinations. Additionally, in the event that a specific request is unavailable, alterations may be made to the wrapping, topper, or box color